Refund policy

Digital Downloads Refund policy

Your 14-day right to withdraw

Under EU consumer law, you can withdraw from any purchase within 14 days, without giving a reason. This includes downloads. Use the withdrawal button on your orders page, or contact us. We’ll refund you within 14 days, to the payment method you used.

Rhythmizer 5 Suite

You can ask for a refund within 30 days of purchase. Once it’s refunded, your licence is cancelled.

Samples, presets and courses

After the 14 days, these can’t be refunded, because downloaded files can’t be returned. If you think you have a special case, get in touch.

How to ask for a refund

Email support@futurephonic.co.uk or use our contact page, with your order number.

Didn’t receive your download?

Email support@futurephonic.co.uk with your order number and we’ll sort it out as quickly as we can.

Why we stand by this

We enforce our refund policy on digital goods with extra confidence due to the effort we put in to provide you with all of the information you need on our product pages, from the product demos, through the lengthy descriptions, to the bullet-pointed feature sections towards the bottom of each page. It is your responsibility to assess product information before making orders and we cannot offer refunds on the terms of misunderstandings when the relevant information is clearly presented.

Delivery of Goods and Services

If you do not receive the digital product link upon purchasing, please contact support@futurephonic.co.uk with your transaction/payment details and we will help you out as quickly as possible.