Got a Question? Get an answer
Dive into the Futurephonic knowledge bank below.
How do I access my account?
We built a new web home for Futurephonic in the summer of 2022. That's why even previous customers will be prompted to create a new account.
By creating an account with the email used to purchase past products, you will be connected to your past orders.
My discount code isn't working
Your discount code is assigned to the email address of account, and won't work if you're not signed in to that account. Log in here.
Why is there VAT added to my order?
VAT is mandatory for all EU customers by law, at the rate of the EU country you're based in.
We hope to offer a B2B VAT field for business customers soon.
Can I get a refund?
Please check out our Refund Policy.
How can I access my past orders?
Click the person icon in the top right of your screen, where you can view all past orders and re-download if necessary.
Do you offer educational discounts?
Not at this time, as we don't currently have the resources to validate educational certificates.
Where's my license key?
After your order, you'll get an order confirmation email, as well as an order with your downloads.
• Your license key will arrive in a separate email. Please note that this email is from our email@example.com email address.
• If you cannot find it, please check your spam folder, they sometimes end up there.
My license key isn't working
On our busiest days, we get around five emails a day about license keys not working.
100% of the time, this is due to the incorrect entry of either the email address or the license key you received.
We get it - you want to get rocking so you may have typed or pasted it in a hurry. Rhythmizer's just a bit picky about getting it right!
Is there a free demo?
Yes, grab the fully-functional time-limited free demo here.
Are there tutorials or walkthroughs?
Yes, check out this video series that'll get you up and rocking with Rhythmizer!
How do I install Rhythmizer in my DAW?
After your purchase, you will be emailed the Rhythmizer DAW setup video. You can also watch it here.
Your download includes a nicely designed PDF manual which explains setup in several DAWs. Please give it a read, as it answers 95% of the questions we receive by email.
I can't find Rhythmizer VST/AU in Ableton Live
Rhythmizer is a VST3, which is slightly different from a VST.
• In your Live preferences, make sure 'Use VST3 Plug-in System Folders' is activated.
➜ Default VST3 system folders for Windows:
64-bit Windows | C:\Program Files\Common Files\VST3 or
32-bit Windows | C:\Program Files (x86)\Common Files\VST3
➜ VST3 on Mac:
• Please note, the AU file in Rhythmizer is created for Logic users only.
Rhythmizer and FL Studio
Please watch our DAW setup guide, which includes FL Studio.
• We recommend using FL Studio 20.7.2 or later.
Can I record the MIDI output?
Will Rhythmizer work with my DAW?
Rhythmizer works great with most DAWs. Please note:
• Ableton Live
Live 10 does not support CC Mapping or the pitch bend send necessary for Bend Mode.
• Pro Tools
Rhythmizer is currently VST3 only at this time
Reason doesn't support the VST3 and MIDI routing necessary for Rhythmizer at this time
We at Futurephonic are primarily Cubase users, so Rhythmizer was developed and tested primarily in Cubase 8 and 12.
A few users have had issues with Cubase 11, so updating to 12 is advised.
Please read the note in the manual about deactivating Asio Guard on Rhythmizer. We recommend running at 512 samples or lower.
• Other DAWs
There has been a huge upsurge in niche and newcomer DAWs and we are not able to test on all of them. If your DAW supports VST3 and offers MIDI routing between channels, give the free demo a try.
What version of Vital do I need for Spectral Visions?
Spectral Visions requires Vital version 1.5.5 or higher.
This is currently available from Vital Audio as an early access version in the accounts section of their website.
Will the Uncut Bundle work in Live?
The Uncut Bundle utilises Max for Live devices, and Live Suite v10.1.8 or later is required.